HELPING YOUR BUSINESS TO RUN MORE EFFECTIVELY

IMPROVING CUSTOMER SERVICE

Does your business need to simplify your inbound telecoms arrangements to improve efficiency ?

Do you you have a complex, multi-site organisation but want to create a seamless experience for your customers ?

We can tailor make a cost effective solution from our wide range of services that meets your goals, and more.
• Keyline will design a simple, easy-to-use, network-based bespoke solution
• Avoid long-term, complex and expensive hardware-based solutions
• Reduce costs through flexible working (staff can hot-desk or work from home)
• Fix inbound call costs with a tailor-made call minute package
• Set up a tailor-made Routing Plan directing callers based on their location

24/7 ONLINE ADMINISTRATION

Achieve real-time service monitoring with our industry-leading live call statistics package.
An Internet connection is all you need to get access to your call statistics.
Easy-to-use and available 24/7, our Call Control Statistics can help make significant improvements to your customers’ experience.

You can change your target numbers in real time at the click of your mouse.

INBOUND CALL RECORDING
Use inbound recordings to train staff, resolve customer issues & evaluate marketing success, our low-cost, record-and-replay service can handle thousands of simultaneous call recordings, and store them securely for retrieval and analysis at your convenience.

Benefits
Keyline call recording will help your business to record telephone calls for compliance, training or quality purposes whilst providing fast, easy to use features to simplify the most complicated tasks.

You may wish to record calls for legal compliance or to help settle disputes quickly and efficiently.

Implementing a call recording solution offers the most effective and affordable way of demonstrating compliance.
Many companies use call recordings for training staff and improving productivity.
Reviewing recorded calls with employees can provide managers with a powerful training tool.

Retrieve
Access and instantly replay recordings directly from your desktop. Email recordings with one click.

Replay
Replay unlimited hours of call recordings directly from your desktop.
Whatever your requirements, Keyline can offer you a cost effective system tailored to suit your organisations needs.

Target your Existing Business Numbers to Keyline Call Recording Bureau
You may target your existing business numbers to our telephony switch network and outbound calls are then recorded automatically by Keyline along with inbound calls from this number including any freephone,non geographic numbers which are targeted to your business landline number.

Recorded Call Storage
Recorded calls are retained by Keyline for a period of seven days and then deleted.

INSTANT DISASTER RECOVERY / EMERGENCY ROUTING
Automatically reroute your Keyline numbers to any landline or mobile in an emergency or if you relocate.

This ideal disaster recovery solution is essential if your landline fails or your office needs to be evacuated.
• Send calls to another office, mobile or answering service – and make changes at any time
• Manage your rerouting online via the 24/7 Secure Keyline Customer Call Control Portal.
• Perfect if you relocate or urgently need to change where you receive calls
• Route to a call answering service out of hours